Our products are made fresh weekly. Anticipate a 1-3 business day lead time for shipping once your order has been placed.
Please take a moment to make certain you have provided an accurate shipping address. We will not refund or reship items that are sent to a wrong address. We use the U.S. Postal Service Priority Mail with delivery confirmation for our shipping needs. Per U.S. Postal Service policy, parcels too large to fit in a customer's mailbox or in a secured area are not left.
We do not ship parcels that require a signature upon delivery unless you specifically request this service which may then require additional shipping charges.
Parcel tracking information via USPS Priority Mail is available indicating when the parcel left our hands to when it was delivered to you, the customer. We will provide you with your parcel's tracking number upon request, so that you may track the parcel on the USPS web site. Please do not expect that we will perform tracking services for you.
If upon receipt of your parcel, and you believe that your order is incorrect, please notify us by email. If we find you received the incorrect items, we will ask that you return the shipment to us for replacement or full refund as long as the items arrive to us in their original, unopened condition. We will absorb return shipping costs when these criteria are met.
We offer the following shipping options:
United States Postal Service. We strive to keep our shipping charges low. Most domestic orders will arrive within 3-7 days of being shipped depending on your location. Please keep in mind that these products are made by hand in small batches to ensure the utmost quality. This may add several days to the ordering process in addition to transit time.
International orders: The rates that are provided on this web site are for domestic shipping only. International orders will involve additional postage which we will inform you of via email prior to shipping. We ship all orders via USPS priority mail with delivery confirmation. You may refer to the USPS web site to estimate these charges yourself, prior to placing your order. Please make sure you provide a valid shipping address. We will not refund or reship lost orders due to an invalid address or orders that have been confirmed as having been delivered by the USPS. USPS is the most economical way for us to ship over seas. Please be advised that unlike private services, such as UPS or Federal Express, your parcel may take up to two weeks to arrive via this carrier. Parcel tracking information is only available indicating when the parcel left the U.S., and when it is delivered to you, the customer. We will provide you with your parcel's tracking number upon request, so that you may track the parcel on the USPS web site. Please do not anticipate that we will perform tracking services for you. The USPS is a reliable, cost saving service, costing approximately one quarter the price of private carrier services and thus it is our only choice in shipping. Once shipping charges to your destination are determined, we will send a PayPal money request for the amount due. If you do not respond to this request within 48 hours of receipt, we will cancel your order and issue a refund, assuming you do not wish to complete the transaction.
We have operated an on-line store for many years with an impeccable customer satisfaction rate. We successfully ship our products to fabulous customers all over the world. Our customers' satisfaction is always our top concern. Unfortunately, we come upon the occasional purchaser who tries to scam us. These people are not our customers, we consider them criminals and deal with them accordingly. We really dislike dishonest people. The following terms are intended for them:
We will not refund or replace missing parcels that the U.S. Postal Service has provided proof of delivery on. Be advised, all of our products are shipped with delivery confirmation. If a customer claims that they have not received a parcel that we have proof of delivery on, we will promptly turn the matter over to the U.S. Postal authorities as theft of U.S. mail either by another party or by a customer claiming they did not receive a parcel which they did, is mail fraud and a Federal Offense punishable by up to five years in prison.
We will not be held responsible for claims of parcels that arrive damaged in shipping. We pack our products in a manner that damage should not be a concern. As inconvenient as this may be, it is the customer's responsibility to file a claim with the USPS to resolve these issues. We will assist with purchase records if deemed appropriate.
Be advised, we will take very seriously claims made by customers that shipments made were incomplete or items were missing. Know that we have a system in place in which we verify and document the content of each parcel prior to shipping. We keep records of this verification process. If such a claim is made and determined to be fraudulent, we will promptly turn these claims over to the USPS along with your name and address as this is mail fraud and a Federal Offense punishable by five years in prison.
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates is not provided to us by PayPal.
We are proud to be members of these organizations:
Society of Cosmetic Chemists
Cruelty Free Companies
American Botanical Council
United Plant Savers
Xerces Society for Invertebrate Conservation
Green Products Alliance
Certified Naturally Grown